24/7 Customer Support

We're Here to Help You

Our dedicated customer care team is available 24/7 to assist you with any questions, concerns, or support you need. Get instant help with your bookings, track your shipments, and resolve any issues quickly and efficiently.

Get in Touch

Have a question or need assistance? Send us a message and we'll get back to you within 24 hours.

Contact Information

Multiple ways to reach us

Company

Quicktrans Logistics Pvt. Ltd.

CIN NO. : U56291GJ2024PTC155893

Phone Numbers

+91 9978658012

Email Address

support@loadup.in

Support Hours

24/7 Customer Support

Monday - Sunday

Frequently Asked Questions

Common Questions & Answers

Find quick answers to the most commonly asked questions about our services, booking process, and support.

How do I book a truck online?

Booking a truck is simple! Just follow these steps:

  • Enter your pickup and delivery locations
  • Select your preferred vehicle type and capacity
  • Choose your pickup date and time
  • Provide shipment details and get instant quotes
  • Confirm your booking and track your shipment

How can I track my shipment?

Yes! We keep you informed about your shipment through our dedicated support team. We provide:

  • Regular status updates shared by our executive
  • Delivery progress notifications via call, SMS, or email
  • Estimated delivery time information
  • Direct assistance from our support team for booking updates

We are currently working on introducing real-time tracking to enhance your experience. Until then, our team ensures you stay updated at every stage of your shipment.

What payment methods do you accept?

We accept multiple secure payment methods:

  • Net Banking
  • Direct Bank Transfer
  • UPI Payments (Google Pay, PhonePe, Paytm)

How do I cancel or modify my booking?

You can cancel or modify your booking through our mobile application or by contacting our customer support. Cancellation policies vary by service type, and we'll guide you through the process.

What if my shipment is delayed?

We understand delays can be frustrating. Our team will keep you updated on any delays and work to minimize the impact. You can contact our support team for real-time updates and assistance.

Is my cargo insured during transportation?

Yes, you can opt for insurance coverage for your shipment during transportation. We offer:

  • Comprehensive cargo insurance coverage
  • Secure handling and transportation
  • 24/7 customer support for any issues

Your cargo is our priority, and we ensure safe delivery every time.

Live Chat Support

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Email Support

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