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Privacy Policy

At Quicktrans Logistics Pvt. Ltd. (referred to as "the Company", "we", "LoadUp", or "us"), we value and respect your privacy. This Privacy Policy explains how we handle your personal information when you use any of our services.

This policy applies to all of our services, features, content, technologies, and platforms—including our websites, mobile apps, and other online tools (collectively referred to as the "Services" or "Platform").

We want you to understand:

  • What information we collect about you and why we collect it,
  • How we use and store your information,
  • How we may share your information with others, and
  • How we protect the personal data you provide or create when using our Services.

Information We Collect When You Use Our Services

When you use our Services, we collect various types of information to help us provide a better, safer, and more personalized experience. This information falls under the following categories:

1. Location Information

  • When you use our services, we may collect location data related to your deliveries or transactions.
  • If you allow our app to access your location through your mobile device settings, we may also collect your precise location—even when the app is running in the background or foreground.

2. Transaction Information

We collect details about your transactions made through our platform. This includes:

  • The type of service you requested,
  • Date and time of the transaction,
  • Pick-up and drop-off locations,
  • Distance traveled,
  • And other related details.

3. Usage and Preference Information

We collect information on how you use our app and interact with other users, including:

  • Your preferences and settings,
  • Pages or screens you visit,
  • Features you use frequently.

We may use cookies and similar technologies to help store this information and create a unique ID linked to your profile.

4. Device Information

We may gather basic details about the mobile device you use, such as:

  • Operating system and version,
  • App and file names,
  • Language settings,
  • And technical specifications that help us optimize your experience.

5. Log Information

Whenever you use our services, we may collect log data such as:

  • Your device's IP address,
  • Access dates and times,
  • App features or pages viewed,
  • App crashes and errors,
  • Browser type and system activity.

Disclosure and Retention of Personal Information

Use of Personal Information

We use your personal information only for the purposes for which it was collected, or for purposes where we have your clear consent. We keep your information only as long as necessary to fulfill those purposes.

We do not sell, rent, trade, or share your personal information, except as described in this Privacy Policy or at the time you provide it.

Disclosure of Personal Information

We may share your personal data in the following cases:

With Service Providers

We work with trusted third-party service providers to support functions such as cloud storage, payment processing, and location services. These providers are allowed to use your data only for specific tasks on our behalf and must protect it to the same standards we follow.

With Business Partners

Some services may be offered in collaboration with our business partners. If you choose to use such services, your personal data may be shared with them. In such cases, your data will also be subject to their respective privacy policies.

For Legal and Regulatory Compliance

We may share your information with law enforcement, regulators, government agencies, or public authorities when required to comply with legal obligations or for reasons of public importance such as national security or law enforcement.

To Protect Our Interests

If needed, we may share your data to enforce our Terms & Conditions, protect our rights, users, or services from fraud or harm.

During Business Transfers

If we ever sell, merge, or transfer parts of our business or assets, the new entity may use your personal information in the same way described in this policy.

With Our Group Companies

We may share your data with our parent company, subsidiaries, and affiliates for internal operations, business management, and service improvement.

Voluntary Sharing by You

If you choose to share additional information with other users—such as during off-platform communication or via features on our platform—you do so at your own risk. We are not responsible for any unauthorized use or sharing that occurs outside our platform.

Retention of Personal Information

We retain your personal data only for as long as needed to:

  • Fulfill the purpose it was collected for,
  • Comply with legal, accounting, or reporting obligations,
  • Resolve disputes,
  • Prevent fraud or misuse,
  • Enforce our agreements,
  • Support business operations, or
  • Manage your account.

We keep your personal data as long as your account is active and for as long as needed to deliver our services.

To determine how long we retain data, we consider:

  • The type and sensitivity of the information,
  • The risk of harm from unauthorized use or disclosure,
  • The reasons why we collected the data in the first place, and
  • Any applicable legal requirements.